Computer Repair and Technical Support Services

To reach an on-call technician please call (+356) 21565764

Computers break. We troubleshoot and repair them quickly, efficiently and inexpensively.

Fortizza Consulting’s on-site technicians continuously train to stay on top of new technology solutions as they are developed. This enables us to provide efficient computer repair regardless of the clients' current infrastructure or issue. Our rates are kept competitive while the support we provide exceeds that of our competitors. Services are available to both business and residential clients.

Our solutions range from installing and supporting new infrastructures, office networks, all Microsoft Windows Operating Systems, most of Microsoft's application programs, Virtual Private Networks (VPNs), Terminal Services, Internet connectivity devices, WAN/LAN, Windows Networks, Windows 7/Vista/XP/2000/NT and third party applications.

Common problems we've taken care of include:

Slow computers or systems that won't boot up
Virus and spyware removal
Issues with accessing network or internet resources
Backups, restorations and security issues
Wired and wireless network issues
Hardware upgrades
Almost any other type of computer, server or networking service required!

Work performed at client’s site

Our technician will visit your home or office and do what’s necessary to get your computer back up and running or resolve that persistent issue! You’ll receive full documentation on the problem and it’s resolution. Plus, once you’ve become one of our clients, you’ll have access to our Support site, where we track all issues that you’ve had, so you can see the history of maintenance on your system.

Work Performed	Rate
Troubleshoot hardware only with no repairs performed. Work performed in our office	€ 12.00 per hour or part thereof
Client-site hardware and/or software troubleshooting, repair, re-/installation; network, internet, phone troubleshooting, repair, re/installation; peripheral repair and/or installation	€ 35.00 per hour or part thereof
Remote Support by one of our technicians, regardless of issue	€ 4.50 per 15 mins or part thereof

Service Contract Rates

We also offer our services on a contract basis. Stop being reactive and paying premium prices for emergency service. Fortizza Consulting realizes that it is not possible for all businesses to staff a reliable and effective information technology department. Outsourcing information technology issues is an effective way for a business to reduce their total cost of ownership of information systems. This ensures that you have consistent, reliable service plus additional benefits at a reduced hourly rate. Each contract is dependent on the number of hours, per year, that our services will be needed. They are designed to be proactive in nature, allowing us to anticipate issues and needs before they become a problem. It also allows you to budget your IT costs. Our contracts cover:

Server, workstation and laptop support
A well-documented network including network diagram
Operating system and application Software Support
Telephone and Remote Helpdesk Support (for more info!)
Network and Internet Support
Access to our online Helpdesk Support, includes history of past work (for more info!)
24/7 server monitoring, where applicable
Preventive maintenance visits for existing systems
Bi-Annual payments to simplify billing

Contract Name	Hours per Year	Annual Cost	What’s Included*
Tier 1	10	€ 350	Bi-Monthly preventive maintenance visits & emergency calls
Tier 2	20	€ 680	Monthly preventive maintenance visits & emergency calls
Tier 3	40	€ 1,320	Monthly preventive maintenance visits & emergency calls
Tier 4	60	€ 1,920	Bi-Weekly on-site support, maintenance & emergency calls

*Please contact Fortizza Consulting at (+356) 21565764 if you have any questions, or if you would like us to send you a copy of one of the contracts.

If you are interested in having Fortizza Consulting provide dedicated on-site technicians, who come backed with all the support and resources of our company, please contact us.

Work performed in our offices

Occasionally a problem may present itself that requires time to work on. Fortizza Consulting realizes the need to keep costs to a minimum. We offer the option to work on workstations or laptop computers within our offices, for a single flat rate. This is usually the best and cheapest option if we have to reformat your system and reinstall everything! In such cases, we always perform a full backup of your system prior to working, so that all your data is safe!

Work Performed	Rate
Workstation/Laptop or other peripheral, which a Fortizza Consulting technician will pick up and drop off to the client (Gozo only, add € 10 for Malta)	€ 60.00 flat rate or 2 hours deducted from existing Service Contract
In-Office labour not related to an individual Workstation/Laptop or other peripheral (such as software testing, driver aquisition, hard drive recovery, etc)	€ 20.00 per hour or part thereof or regular hourly rate deducted from existing Service Contract
Server work	€ 20.00 per hour or part thereof or regular hourly rate deducted from existing Service Contract

If you have any questions concerning the rates and options available, please feel free to contact us anytime.

*Valid only for clients in a service contract

Launch of Fortizza.com
Launch of Fortizza.com

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